IVR and routing
Let callers choose a department through a voice menu and route the call to the relevant team.
VThree · Digital Business Solutions
Cloud Telephony for business in Thailand
A customer calling your business should reach a team that can help. VThree helps plan a Knowlarity cloud telephony solution around your users and the way your company handles calls.
AI-generated illustrationWhat the service can help with
Business call management
Plan how business numbers and answering teams handle calls based on your requirements.
Recordings and reports
Review call history and use recordings to improve service, subject to your organization’s access and recording policies.
Example workflow
- 1Customer calls
- 2IVR department menu
- 3Team answers
- 4History and reports
Who is it for?
Suitable for businesses with multiple departments, sales teams and service operations that need a clearer way to handle inbound calls. Start with business hours, menu options and a fallback when nobody answers.
A practical example
Example: A caller presses 1 for sales or 2 for after-sales support. The system routes the call according to that choice, helping the relevant team respond.
Common questions
How is it different from a contact center?
Cloud telephony focuses on business phone handling. A cloud contact center adds workflows for queues, agent teams and higher call volumes.
Can we keep our existing number?
Number type, the existing provider and connectivity need to be checked first. VThree can help assess the options.
What should we prepare for a demo?
Share the number of users, existing phone numbers, approximate call volume and required routing departments.
Start with VThree
Tell us your goals, current systems and required scope. We can assess an approach and arrange a relevant demo.
LINE ID: nakarinp
Features, pricing, integrations, languages, phone numbers and rewards available in Thailand require confirmation with the provider for the chosen package and project scope.
Platform information from the provider ↗